Privacy Policy

BlockDance B.V. Privacy Policy

The platform bcgame-portugal.com is owned and operated by BlockDance B.V., a company established under the laws of Curaçao (commercial registration number 158182). Our offices are located at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao, and we operate under a CIL sublicense tied to Master Gaming License No. 5536/JAZ.

This Privacy Policy is designed to explain the various services provided by BC Game (as detailed in our Terms of Use) and the privacy principles that guide how we handle your information.BC Game (as defined in the Terms of Use of bcgame-portugal.com) and our privacy practices that display or refer to these principles.

This policy governs how bcgame-portugal.com handles personal data gathered through your membership, your visits to our websites, and your use of any BC.Game branded apps on mobile or tablet devices. Whether you are a registered member or simply interacting with us, we ensure your data is processed, stored, and shared only in compliance with current privacy laws and the rules set out here.

Personal data collected from you

We may gather certain information when you interact with us—whether you're applying for credit, signing up for an account, using our services, reaching out via social media, or taking part in one of our surveys. This data may include:

1. Account Details: This covers your unique bcgame-portugal.com ID, your email, the devices you use to log in, your current account status, and your age.
2. Device Data: Technical details that help us identify your hardware, such as serial numbers, or software info like the type of web browser you're using.
3. Contact Info: Basics like your full name, email address, physical mailing address, and phone number.
4. Financial Information: Details regarding your payment methods, including billing addresses, bank account info, or credit and debit card details.
5. Security & Fraud Prevention: Information used to keep the platform safe, such as KYC (Know Your Customer) verification and device trust scores.
6. Activity Logs: Data on how you use our platform, including your browsing history, how you interact with our products, system crashes, and other diagnostic performance data.
7. Official Identification: In specific cases and depending on your local laws, we may ask for a government-issued ID. This usually happens during account activation, when applying for credit, managing bookings, or to satisfy legal requirements.
8. User-Supplied Content: Any other information you provide during communication, such as messages sent to customer support or interactions via various media channels.

In certain situations, bcgame-portugal.com might collect 'sensitive personal data.' This can include details about your nationality, race, political or religious beliefs, trade union membership, or information regarding your health and sexual orientation. Where legally allowed, we may also collect data regarding criminal records.

Use of personal data

To better understand your needs and improve our platform, we may combine information gathered from various sources, both inside and outside our services. This helps us personalize your experience and understand your interests. Specifically, we use this data to:

1. Build, maintain, and enhance our features, content, and overall service quality.
2. Analyze the information and content you provide to optimize our offerings.
3. Deliver customized experiences based on your specific needs, provided you've given us permission.
4. Help advertisers and site operators show you ads that are actually relevant to you.
5. Create and deliver targeted marketing campaigns based on your device activity and estimated interests, regardless of which device you are using.
6. Send you important account updates or marketing promotions, depending on your communication preferences.
7. Link your activity across different devices and services under a single user ID to create a seamless experience across all bcgame-portugal.com platforms.
8. Plan and execute marketing campaigns and promotional events.
9. Perform internal research to drive innovation and improve our services.
10. Create aggregated or pseudonymized reports on user trends and ad performance for our external partners, including advertisers and website operators.
11. Tailor search results, ads, and content to match your specific targeting preferences.
12. Integrate our data with information from business partners or other companies, such as your activity on other apps and websites.
13. Identify and block fraudulent activity, system abuse, or illegal behavior.

How we share and disclose your personal information

1. Sharing data with other controllers

To achieve the goals mentioned above, we may share your personal data with other companies within the bcgame-portugal.com corporate group.

With your explicit consent (where required by law) or to fulfill a specific request (like a third-party integration), we may share your data with outside data controllers. Some third-party controllers may also use our services to process your data directly. Additionally, if you use a corporate email address, we may share your information with that organization.

2. Sharing for security and fraud prevention

We share necessary details with partners who help us maintain a secure environment, specifically to detect and stop fraud, deception, illegal acts, or technical glitches.

If we honestly believe it is necessary to prevent fraud, stop illegal activity, or protect the safety and rights of our staff, our users, children, or the general public, we will disclose information to the relevant government agencies, organizations, or individuals as permitted by law.

3. Disclosure to data processors

We also work with third-party service providers who handle data on our behalf. This includes customer support teams (who may record calls), analytics partners (who use session replays to improve our site), payment processors, fraud monitors, and marketing platforms. All these partners are bound by legal contracts to protect your data according to our Privacy Principles.

4. Other disclosures

There are a few other scenarios where we might disclose your data:

When you consent to the disclosure;

If we receive a valid subpoena, court order, or legal request, or if there is an emergency involving a threat of death or serious injury.

If our company is merged, acquired, or if we sell the bcgame-portugal.com website or its assets, your information will be treated as a business asset and transferred to the new owner, following disclosure to potential buyers and their advisors.

Personal data protection

To keep your data safe, bcgame-portugal.com employs a mix of administrative, technical, and physical security measures. We tailor these safeguards to the type of data we handle and the specific risks involved, and we are constantly updating them to stay ahead of threats.

Links to external websites

Our website may contain links to third-party sites. Please be aware that once you leave bcgame-portugal.com, our privacy policy no longer applies. We strongly recommend reviewing the privacy policy of any external site you visit.

Cookies

When you visit ../.. or any of our branded pages, we may use cookies on your device. These small files provide the basic information needed to deliver the services you've requested. You can manage or delete these cookies at any time through your browser settings.

Changes to our privacy policy

Our Privacy Policy might be updated from time to time. Rest assured that the latest version will always be the one guiding how we handle your data, and you can access it whenever you need. If we introduce any significant changes, we'll do our best to let you know through an email or a site notification. By continuing to use our services, you're confirming that you accept the terms of the current policy.

At bcgame-portugal.com, we take the security of your personal data very seriously. If you have any concerns, questions, or feedback regarding how your information is managed, please reach out to us at [email protected]. This email address is also the best way to get clarification on any part of this privacy statement. Should you feel that our initial response doesn't fully address your concerns, feel free to follow up with us through the same channel.[email protected]. If you have any questions about this privacy statement, you can also let us know via the email address above. If you are not satisfied with the response you receive, you can continue to communicate your concerns to us via the email address.

Once you send us an email, we'll acknowledge it within three days and aim to settle the matter within a month, or within the timeframe required by law. For more complex cases or during periods of high inquiry volume, we may need more time; in such instances, we'll notify you and strive to provide a resolution within two months. While we process requests in accordance with legal standards, we reserve the right to decline those that are unreasonable, technically impossible, or pose a security risk, such as potential fraud.